-fully charged office politics
-ethereal targets and expectations that don't line up between roles creating a mostly tribal merit system
-beyond the murk of their evaluation framework, the actual targets in metabase are seemingly idyllic: expected to resolve 4-5 tickets daily with an average MTTR of 3-5 days, meaning you are juggling around 20-25 tickets daily
-bloated frankenstein-like onboarding, KB structure falling apart with botched attempts at making it all more accessible using distractive surface-level solutions that do more harm than good
-consequently spirals into underprepared onboarding, leading to misaligned targets tracked meticulously through Metabase
-the company's decent attempt at creating a welcoming work culture ends up sabotaged by the aforementioned cons, creating an uneasy and tense atmosphere that is difficult to adjust to
-be prepared to be silently let go after the three months of onboarding, with team members asking why you quit; this is how the company has dodged the layoff sensationalization. managemement will evade discussing this with you and instead initially gaslight you into believing any mistakes made in training are expected while later leveraging it against you. Extremely deceptive.
