16 Jun 2024
Deer Designer Response
1yHey there, Thiago here! Thanks for taking the time to share your thoughts about working with us. We appreciate all feedback, even when it's not so positive. Let's chat about some of the points you raised:
First off, our 4.5-star rating comes from honest reviews by our team members. We don't mess with that. In fact, we wouldn't be able to even if we tried, as Glassdoor doesn't allow it. If that were the case, wouldn't we delete your review just because it's negative? Yet, it's still here.
Our turnover rate is the lowest we know of in the industry. We pay our people fairly and, in most cases, above their asking rate. Not to mention the plethora of bonuses and benefits we've been adding during the past year. I understand your confusion because we hire new designers every week due to our growth. We do our best to hire great designers, the top 1%, and we're proud of the talented folks who choose to work with us.
About our clients, we pick them very carefully. As you probably know, we conduct client-fit calls with 90% of them before they sign up. Sometimes projects can be tough, but we always try to create a good work environment for our team. You've probably seen for yourself that when a client is being unreasonable (I would never call them "toxic"), we terminate our agreement with them.
We have many ways for you to speak up, including talking directly to leadership. If you've spoken to someone in leadership and still felt your issues weren't addressed, I'd love to know more so we can do better. I checked our logs and couldn't see any complaints. Unfortunately, for us to address concerns, we need to hear about them.
Our QAs and AMs work hard to keep all projects running smoothly. They face challenges too, just like designers. We're all in this together, trying to do our best work. Again, this is another point where you could have used "Speak out," but I can't find any complaints being reported.
You might have had a hard time with us, but please don't believe you share the same experience as everyone. As you hear from dozens of our designers during every Wednesday meeting, they share how much they're learning and how their lives as designers have changed by working with us. I'm super proud of the impressive number of people who either left us or are still with us but keep praising our environment for our learning and development programs. I'm sorry you either didn't get to take part or chose not to do so.
I'd love to chat more about your experience and see how we can make things better. Every view helps us grow. You know how to find me. Thanks again for your feedback!