Bias and favouritism! - Customer Care Advocate Defence Health Employee Review

3.0
18 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Work is enjoyable Metrics are easy to meet and don’t cause any stress Free health insurance !!

Cons

Too much change within leadership. There’s a new team leader almost every week! Very clear bias. People get cherry picked for opportunities, not based on merit or results - only based on how fake they are and how much they can con the leaders into liking them. No recognition for consistent high performers. The same people are recognised over and over again. You can outperform these people and will still be ignored. Very judgemental staff members. Makes it hard to show up and work in the office when you have to dodge judgemental glares from other workers for no reason.

Explore other reviews about Defence Health

4.0
29 May 2023
Recommend
CEO approval
Business outlook

Pros

Great people driving towards that care of DOD beneficiaries.

Cons

With change of leadership can come a great change in direction.

1.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly coworkers, not really much else

Cons

Management adds lots of pressure, crazy clock watching and really low pay

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