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Delta Air Lines

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Ready Reserve Position - Airport Customer Service Agent Delta Air Lines Employee Review

3.0
8 Apr 2016
Recommend
CEO approval
Business outlook

Pros

Great travel benefits. Pay is decent comparable to other industries but there are incentives for station performance by way of monthly bonuses and profit sharing.

Cons

Ready reserve position is awful, station managers expect people to work 5 days a week for four hours at inconvenient times making it impossible to work another job. Also, because station's have a lot of autonomy there are instances of favoritism.

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Delta Air Lines Response
10y
Dear ‘Ready Reserve’- All Delta Leaders are held to the same standards. It’s imperative that any employee who feels that these ideals are not being followed seek out a leader or HR representative immediately, via our open door policy. New employees in the Ready Reserve program find that the schedules improve with seniority. The Ready Reserve program has seen improvements including enhanced pay and benefits over the past few years. In addition, there were 1,308 Ready Reserve employees promoted to full-time in 2015. - Wendy, Talent Acquisition Team

Explore other reviews about Delta Air Lines

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Best ever company to work for

Cons

No cons at the moment

5.0
18 Sept 2015
Recommend
CEO approval
Business outlook

Pros

Awesome company to work for! Fun work environment, cares about employees, great uniforms, competitive pay, just an awesome company to work for! They are very flexible, you can live anywhere in the world you want, as long as your able to get to work when you need to be there!

Cons

At the end of the day, it is a very large corporation. So it is very easy to become just a "number" in the company. The flight attendant group is not unionized, so rules can change very often. Make sure your time management is impeccable, because you cannot be late for work AT ALL, and there aren't many acceptable excuses, even rain is not an excuse.

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Delta Air Lines Response
10y
Thank you for your review and recommendation of Delta. We work hard every day to make Delta a great place to work; it’s nice to hear how much you enjoy our company and our work environment. Our people and our culture are our most important competitive advantages and the direct relationship we have enjoyed with our flight attendants has served our people, our customers and our company very well. To that end, we have a strong open door policy that enables any employee to go directly to a leader with any concerns, and we have hundreds of flight attendants who are actively engaged in our business, providing feedback and working on solutions for their colleagues and our customers. At Delta, a consistent, reliable operation is one of the reasons our top customers come back to fly with us time and again. That makes employee reliability – being on time, every day, for your shift or your flight – especially important. We agree that having a fundamental understanding of the flight attendant role is important for our field leaders, and we also value diversity at all levels of the company. That’s why so many of our field leaders are flight attendant qualified and many still fly when their schedules allow. We appreciate your feedback and will be sharing it with our In-Flight team. –Wendy, Talent Acquisition Team
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