Toxic leadership, zero accountability and unqualified management - Anonymous employee Despatch Cloud Employee Review

None that I can think of

Has a very hire and fire mentality so that staff come in and out like it's a revolving door. The treatment of staff is borderline abusive and toxic at times and you never know day to day if you're going to get a supportive attitude in which you can grow as an employee or not. The product itself is play but the way they speak about customers is appalling, especially when they have a complaint. If you're lucky enough not to be fired in first week, you're not safe as they will likely wait till the week before probation end to make up some excuse as to why you're a poor fit. Worth noting it is mostly the owners of the company at fault however and a lot of the management are scared of backlash if they speak up. The rest of thr negative reviews being buried by positive ones all posted around the same time and date speaks volumes in my opinion to how this company operates as they can't handle criticism.

I've been working here for two years, and 9 months of it as a team leader and I really like that everyone’s opinions are heard. There’s no pressure from hierarchy, so we can communicate directly and be part of every step. Our bosses are hands-on and work with us as part of the team, which makes collaboration easy. My colleagues are great at communicating, which helps us work well together.

A couple of small things that could be improved are reducing the frequency of instant calls, as they can interrupt work, we could be more planned when it comes to the meetings and making salaries a bit more competitive with industry standards. Overall, it's a positive and supportive place to work.