Pros
The pay is decent rate and paid on time, has some potential to be good
Cons
The interview should have been a warning when I was told that they hadn't read my CV however they sold this picture of a wonderful workplace where they out lots of effort and time into their employees and there was many opportunities for promotions and raises but this is not the case. There is a serious lack of job security and a feeling among employees that they could lose their livelihoods at any given moment based on how management feel that day. It is incredibly fast paced and no support is offered to you and often morale is very low but employees were afraid to express this to most of the management team. I witnessed higher up managers yelling at employees in an incredibly dehumanising and unprofessional manner on several occasions when something went wrong and so employees felt they could not approach those managers for help. There is a lack of organisation and customers are regularly unhappy with the service provided and management take almost no responsibility for this instead shifting the blame onto other teams. The culture is incredibly toxic in general focused with very few perks which is a shame as it has potential to be a great place to work if managers would listen to their staff and act on suggestions put to them, instead of micromanaging. It is a culture of hire and fire with no clear direction of what your job role is and there is potential that your job role will change from week to week. I had no one to one meetings to discuss targets and progression within the company, which again leaves a feeling of disorganisation and lack of planning and security. A lot of the time I felt as I had no guidance or direction on exactly what my job role was and what direction they saw it taking, something that significantly impacted my work. They also had almost 0 perks while I was there compared to similar placed I'd worked and while adding things such as a wellbeing hour were discussed, I do not think perks like this would ever have been implemented given the general lack of direction and communication among higher ups.
