Wouldn’t bother - Technical Support Representative Dexcom Employee Review

They don’t want people to contribute opinions on processes, policies and procedures. You’re only taught the very basics on the product - often not enough to help patients with recurrent issues. This is a call centre job, there’s no two ways about it. Individuals aren’t given opportunities to develop, even when they actively and regularly ask for them. The role as it stands provides no challenges or realistic progression opportunities. There is a worrying lack of quality control for strict medical reporting, and no call recording, which many staff take advantage of and do the bare minimum.