Stagnant water - Anonymous employee Digital Boardwalk Employee Review

Thanks for your feedback, and I will try to address your comments as best as I can. First, and foremost, we are a business and must balance and address the needs of our shareholders, our customers, and also our employees. As a business, revenue drives the salaries of all our employees, and with a focus on growth, it allows us to pay more to our employees. But it appears that we let you down. We must have missed the signs that you were so unhappy here. If we had known, this could have turned out different for both of us. After reading this review, I feel that your job expectations and the job role you handled may have been different. And we must get better at that. We are all here to take care of complex IT issues for our client base. It sounds like you felt you weren't ready to handle the assigned tasks. I get it. It's on us. I feel that although you posted this review recently, you may have been gone for a while before your decided to write your review. In the past two years, we have developed and successfully implemented a training program where all of our employees are engaged with weekly or monthly recurring training and one-on-one sessions with their Supervisors. We also hired a training coordinator to build up the program, with raving reviews. I agree 100% also with your PTO comment. We identified that need through feedback from our employees and are actively working with our PEO to make those changes. That change should be finalized this Summer. I don't know quite how to address your comments about lunch. When COVID happened, we moved 90% of our workforce to remote positions and decided to continue with a nationally distributed workforce. Most of our staff takes lunch when they want. And we understand when someone prefers a longer lunch break. I also find it hard to identify the lack of a work/life balance, as you commented. We spent countless hours developing this company for just that: work/life balance. Everyone works a 40 hour week with weekends off. We do have a rotating on-call schedule, but that only comes around every so often. In the world of IT Support, it's very hard to find an IT job where you get your weekends off. We provide just that. But I do understand your frustration. It seems that since your departure, but before your post, we have already addressed our failures, which you pointed out here, and implemented improvements. Thanks again for your feedback. We super appreciate your candor, and we will always, always try to do better. But we are sorry we failed you.