CSM - Customer Success Manager Diligent Employee Review

3.0
28 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Great Product Great immediate management Work life balance Exposure to C suite

Cons

Lack of technical support expertise

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Diligent Response
5y
Your comments are appreciated. We certainly agree that being at Diligent offers a one-of-a-kind opportunity to work with exciting products, learn from and network with our senior leaders, and have a sustainable work-life balance. Our global customer support teams strive to provide a concierge-level experience, and as we grow and scale, we continue to invest in it as a top priority. If there’s a specific concern you have, please feel free to reach out (confidentially if you wish) to HRconfidential@diligent.com. Thank you for your continued contributions to Diligent. Avigail Dadone, Chief People Officer

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1.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay, unlimited PTO and good benefits

Cons

Leadership will tell you want you want to hear to keep you focused on being a BDR instead of helping you get promoted. Majority of AE type roles are not posted internally and do a ton of external hiring instead of promotions.

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