Steady decline - Technical Support Diligent Employee Review

1.0
17 Jan 2022
Recommend
CEO approval
Business outlook

Pros

There were some really nice and decent people working there, which was the main reason why things didn't go downhill as fast as they should have

Cons

Management was blind to the issues that they created and totally deluded on how long it took to learn the products and provide quality support. The workload was ridiculous and they went about things totally the wrong way by not hiring enough and making workloads worse

avatar
Diligent Response
4y
Thanks for sharing your thoughts with us. We certainly agree that people are one of the top things what make Diligent so special and are glad to hear you enjoyed working with your team. We hear your other feedback, and as we grow and strive to create the greatest impact possible for our clients, we know how important it is that all our people succeed in their roles. That’s why one of our top priorities continues to be investing in training and enablement, including around our expanding solution set, and hiring as fast we can. We hope that you shared your concerns with your manager, your leaders, or with HR while you were here. Thank you for your contributions to Diligent, and we wish you luck with your next opportunity. - Avigail Dadone, Chief People Officer

Explore other reviews about Diligent

1.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay, unlimited PTO and good benefits

Cons

Leadership will tell you want you want to hear to keep you focused on being a BDR instead of helping you get promoted. Majority of AE type roles are not posted internally and do a ton of external hiring instead of promotions.

See reviews by: Helpful|Rating|Date|All