Amazing place to work - Senior Customer Transactions Associate Diligent Employee Review

5.0
25 Mar 2022
Recommend
CEO approval
Business outlook

Pros

The culture, the people, the mission. The company really cares about the world and the employees.

Cons

Diligent does baby their sales department. Allowing them to get away with things they should not.

avatar
Diligent Response
4y
Your feedback is much appreciated. We are exceptionally proud of all the things you mentioned that make Diligent unique – our fantastic people, collaborative culture, and core belief in our mission to bring technology, insights and confidence to leaders around the world. To your other point, we strive to treat all of our employees, regardless of role or level of seniority, with the same level of professionalism and respect as any other member of the team. If you have more specific ideas or feedback, please feel free to share them with your manager if you feel comfortable or with us confidentially at HRconfidential@diligent.com. We appreciate your dedication and commitment to our clients and our mission and wish you continued success here at Diligent! - Avigail Dadone, Chief People Officer

Explore other reviews about Diligent

2.0
11 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

Cons

Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

11
avatar
Diligent Response
2mo
Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
See reviews by: Helpful|Rating|Date|All