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      Direct Line Group

      Engaged employer

      Direct Line Group reviews

      Time to leave - Motor Claims Handler Direct Line Group Employee Review

      1.0
      11 Sept 2025
      Motor claims handler
      Recommend
      CEO approval
      Business outlook

      Pros

      None. Absolutely none. You are a number not a person.

      Cons

      The entire thing, micro managed, over managed, treated like a child, you are not going to be respected. Just get on the phone and take call after call after call from disgruntled customers

      avatar
      Direct Line Group Response
      7mo
      Your feedback is important to us, and we’d like to better understand your concerns. Please get in touch with glassdoor@directlinegroup.co.uk so we can support you.

      Explore other reviews about Direct Line Group

      5.0
      26 Feb 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      love working part time making my own schedule

      Cons

      not sure on hours worked

      1
      avatar
      Direct Line Group Response
      1y
      It's great to hear you enjoy working at Direct Line Group, thanks for taking the time to leave a review.
      3.0
      5 Sept 2024
      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing place to develop sales career and in insurance

      Cons

      Poor management led me to quit

      2
      avatar
      Direct Line Group Response
      1y
      Thanks for taking the time to leave a review regarding your time at DLG. We appreciate your feedback, and will look into how we can further enhance and improve colleague experiences across all of Direct Line Group.
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