Working at Bel - Senior Customer Service Representative DiscountMugs Employee Review

5.0
9 Nov 2018
Recommend
CEO approval
Business outlook

Pros

The best part of working at Discount Mugs/BEL USA is the friendly environment and that everyone is willing to give you a helping hand when you need it. Often times i find myself building relationships with the clients that call in as well, it is a very client oriented company where the needs of our consumers is the top priority while still catering to the needs of the employees. Luckily, with such a friendly staff that goal isn't very hard obtain. Everyone being on the same page is essential in any business and I believe Bel executes this very professionally.

Cons

Like most companies, punctuality is a key point in the professionalism they bring to the table. The only down side i can think of is the attendance system, it is a point based system where being tardy within 15 minutes has a half point penalty and anything after that would be considered a full point. Missing a day also would add a whole point, if not excused. It is a reasonable system, however I believe there should be at least a 3 minute grace period of some sort before receiving the penalty.

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DiscountMugs Response
2y
Thank you for taking the time to share your feedback on your experience at BEL USA. It's great to hear that you've had positive experiences working here, and your detailed review provides valuable insights. It's wonderful that you've found the work environment at BEL USA to be friendly. The importance of everyone being on the same page is crucial for BEL's success, and it's great to know that you feel BEL executes this professionally. Regarding your feedback on the attendance policy, we are happy to share that BEL has revised the policy to provide more flexibility to our employees. Thank you for sharing your thoughts, and we hope your time at BEL USA continues to be fulfilling.

Explore other reviews about DiscountMugs

5.0
21 Jun 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I’ve met some of the most talented people ever during my time at BEL. It's also given me the opportunity for both lateral and upward career development . Love that we have a Hybrid remote work environment, we have the most amazing peers and great management staff!

Cons

There is room for improvement by adding additional holidays and implementing a 401(k) match.

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DiscountMugs Response
2y
We greatly appreciate your fantastic 5-star review and the positive insights you've shared about your time at BEL! It's wonderful to hear that you've encountered such talented individuals and experienced both lateral and upward career growth opportunities within BEL. We value your feedback and understand your desire for more holidays and a 401(k) match. We continuously assess our benefits and compensation packages to ensure they meet the needs of our employees. Your kind words about our management team and colleagues are a testament to the strength of our team, and we're proud to have you as a part of it. Thank you for your valuable input, and we'll take your suggestions into account as we work to make improvements in the future. If you have more feedback or ideas, please feel free to share. We're committed to creating a great workplace for our team.
2.0
6 Aug 2025
Recommend
CEO approval
Business outlook

Pros

People are okay to work with.

Cons

No room for development and a whole list of issues with the company as a whole.

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DiscountMugs Response
5mo
Thank you for taking the time to share your feedback. We’re glad to hear you had a positive experience working with your colleagues. We recognize that not every experience meets expectations, and we take concerns about development opportunities and long-term sustainability seriously. While perspectives may differ, we continue to focus on strengthening our processes, supporting employee growth, and building a stable, sustainable organization. We appreciate the feedback and wish you the best moving forward.
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