AVOID! The worst place I ever worked - Customer Service DocTap Employee Review

1.0
20 Jul 2021
Recommend
CEO approval
Business outlook

Pros

I made a few friends, who could also relate to how horrible it was to work there

Cons

Badly organised Weekend and bank holiday work and unsociable shift work It would appear favouritism is rife, with friends of management being given promotions and nicer shifts. From my experience cheap grads and yes men were used to run things while those at the top profited. Often got abuse from customers over the phone when tests went missing etc.

Explore other reviews about DocTap

5.0
24 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

True Innovation: Unlike many private practices that feel stuck in the past, DocTap is genuinely tech-forward. The proprietary software/app makes clinical admin much smoother, leaving more time for actual patient care. Career Growth: There is a real sense of being involved in "new things" here. The company is expanding, and they are open to ideas from staff. It feels like you can actually shape the direction of the service rather than just being a cog in a machine. Culture: The team is supportive and responsive. You don't feel like you are shouting into a void when you need operational help.

Cons

Because they are innovative and always trying new things, processes can change quickly.

5.0
24 Nov 2025
Recommend
CEO approval
Business outlook

Pros

DocTap has been a really great place to work overall. You’re trusted with responsibility from early on, and there’s plenty of room to grow if you want to. There are loads of opportunities to get involved in things outside your core role too, which keeps the job interesting and helps you pick up new skills. There’s also a real culture of genuinely caring about patients and making sure they have the best possible experience, and it’s nice to be around a team who are genuinely motivated by that. It’s been great being part of the team and seeing how quickly things are improving and evolving across the company.

Cons

None that I can think of.

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