If you are a seasoned Account Manager, think twice before choosing DocuSign.
Poor sales leadership, no training for managers, very young, very inexperienced. Toxic work culture for Account Managers. Management has created a shadow culture of favoritism, nepotism, and hostility against the rest. Management has no longitudinal view of their business. Everything is a scramble, everything is due yesterday.
Account Managers have to smile, have "yes men" mentality, and are worked night and day. No real recognition or career pathing. Career discussions are merely a charade designed to target AMs who have low job satisfaction.
Many AMs are treated poorly by their AE "partners", and AM leadership will not have your back. AMs are a "junk drawer" for the activities that AEs don't want to do. AEs and RVPs have all the power. AMs are not empowered, have responsibility for accounts/renewals/growth quota, but no authority, as the AEs are the relationship "owners". This creates an intrinsic conflict, and there are no ROEs or swim lanes.
No deal desk, unrealistic quotas, book shuffle ever few months, which makes relationship development a challenge. I was told I would be managing 40 accounts when I started, at one point I had over 90.
If you need help internally, good luck. "Everyone for themselves" mentality, instilled and reinforced by leadership.
Fyi: employees are instructed and pushed to give Glassdoor reviews right out of the gate, before they've even really start the job.
