You get out of it what you put into it - Anonymous employee DrFirst Employee Review

5.0
12 May 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People who thrive here are generally happy people. If you tend to see the glass half empty, or you find yourself identifying a lot of problems but not being part of the solution, then you're not going to be an A player here. An A player is Driven, Disciplined, and Smart (DDS), and they are HF2 - High Fit- High Function. I've seen this company grow and thrive over the years. They aren't perfect- but their intentions are good. And they strive to be better every single day. The best part of working at DrFirst is that there are no limitations to what you can achieve if you truly commit to having the passion to make it happen. We still have that entrepreneurial, grassroots spirit even though we have almost 300 employees now. Ideas are valued here, thinking outside the box is embraced here. What I appreciate most about working here is that everyone, especially upper management, has good moral character and strong values. That has a trickledown effect on the employees and is admired and recognized industrywide. As a company, people like working with us because we are honest, we don't cut corners, and give our very best to each other and to our clients. If you are the kind of person who wants to be a catalyst to change, who is not content with the status quo, and desires to be the leader of the pack, and wants to see your personal contribution make an impact on healthcare every day, then you would be a great fit on the DrFirst team. The company has grown tremendously over the past few years. No company is perfect, but they honestly try to do right by their people and have a great culture. They give people opportunities to grow into leadership, and prefer to promote from within. They do lots of things to demonstrate appreciation to their employees and to have some fun- like their Driven to leadership classes, to Bagel Fridays, employee appreciation day, bringing kids to work day, summer BBQs, thoughtful thursdays, management mondays, on the spot awards, and All Hands Meetings – etc . I think the company will continue to get better year after year.

Cons

There is a lot of loyalty with the CEO and President, and they prefer to give people lots of opportunities to step up and improve. Unfortunately that means that there is some mediocrity that feels like is tolerated with certain subject matter experts. This can be frustrating for others who are working very hard. That being said, those who make big contributions are also rewarded well- so there is fairness.

Explore other reviews about DrFirst

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Great experience, team, and opportunity

Cons

None as of yet, have not been here long enough

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DrFirst Response
4d
Thank you so much for sharing this! We're thrilled to hear you're having a great experience so far. Our internship program is something we put a lot of heart into, and it means a lot to know it's coming through. We hope the rest of your time with us is just as rewarding. Welcome to the DrFirst family!
2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Remote Work - Cool tech stack - Some great individual contributors

Cons

Personally, I definitely had a '1 star' worthy experience at DrFirst due to the toxicity of the leadership I interacted with. However, I was hesitant to actually rate DrFirst as a '1 star' here since my experience was limited to the cyber security team, and I don't think it's fair to suggest that all of the various teams within DrFirst are the same way. In my situation, I first encountered some of this toxicity on my 4th day at the company - where I was pulled into a 1 on 1 with senior security leadership, who proceeded to go on somewhat of a tangent about previous security personnel at DrFirst who they had terminated, and explicitly told me they had a '3 strike policy' and suggested they had no problem letting me go in the event I reached this ambiguous '3 strike' threshold (which was never defined). It's worth mentioning that I'm very aware that if someone doesn't do their job > they will eventually get terminated, that's a pretty widely accepted notion. But hearing these comments just 4 days after starting was pretty shocking. I was hoping this was somewhat of a one-off too, but this kind of language and management style that I perceived as heavily focused on termination risk and negative consequences rather than coaching and development persisted in just about every 1 on 1 over the course of the next month, which led me to realize I should probably get out sooner rather than later. In addition to some of this behavior directed towards me, senior security leadership would also regularly make questionable/not-so-positive comments in passing about broader company leadership (e.g., technology leadership) - in our 1 on 1s. I wasn't sure how to respond to some of these comments, but they were also somewhat of a theme in a lot of our 1 on 1 interactions. Another kind of crazy thing I experienced while at DrFirst was security leadership's use of Claude. I'm very pro-AI in the workplace setting (especially in the security engineering setting), but the way in which security leadership would try and leverage Claude and interpret Claude output was pretty shocking. In one instance, a security concern was escalated (by senior security leadership) based largely on Claude output. After additional investigation by individual contributors on the team, the issue was determined not to be a real security incident and appeared to stem from a misunderstanding of the model's output. That experience raised concerns for me about how AI-generated information was being evaluated before operational decisions were made and was just generally pretty wild to witness first-hand because of how trivial the hallucination was to decipher once individual contributors on the team actually saw what was going on. So, take the 'AI-first' attitude that is advertised with a grain of salt, as some of what is actually going on behind the scenes is kind of wonky. I want to emphasize one more time that I don't think my experience at DrFirst represents the company at large, and that I think there are tons of great individual contributors at DrFirst. My immediate counterparts on the security team were genuinely awesome to work with (veryyy smart and kind people), and my encounters with HR, IT, and other teams at the company were also really positive. Unfortunately, the immediate security leadership (composed of 1 VP at the time of posting) made my time here pretty unbearable, which resulted in me accepting an offer at another firm just 6 weeks after my first day.

1
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DrFirst Response
4d
Thank you for taking the time to share this feedback. We're genuinely glad to hear about your positive experience with HR, IT, and your immediate teammates. This reflects the culture we work hard to build across DrFirst. We take feedback about leadership culture seriously, and the concerns you've raised about management style, communication, and psychological safety are not ones we take lightly. While we're not able to speak to the specifics of any individual's experience, we want to be clear: a management approach centered on the threat of termination rather than coaching and development is not aligned with who we want to be as an organization. We're committed to creating an environment where every employee feels supported, respected, and set up for success from day one. That includes holding our leaders accountable to those same standards. Thank you again for sharing your experience. If you'd like to discuss this further, please reach out to hrsupport@drfirst.com. We hear you, and we're using this as an opportunity to reflect.
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