Stranger Things - Upside Down World - Customer Success Manager Dragonboat Employee Review

Thank you for sharing your view on Dragonboat. You are right - we have an incredible management team - including both newly hired leaders with extensive functional experience, and those first time managers promoted internally from individual contributors. I firmly believe together we can make a huge impact to grow our teams and serve our customers. I also want to callout some of your points that are not accurate or seem ill-informed. -- Social media policy is part of our compliance policy. Every new hire and current employee will take in compliance training to make sure no offensive, confidential and other non compliant content be made under the company brand. -- It is absolutely not true that any individual in the company, including myself, the CEO, can access people's email, let alone monitor it. Group emails are shared inboxes where all group members may access them. -- As a remote company, Slack is a key tool for collaboration and transparency. We practice open door policy and everyone is welcome to share their knowledge, learning, or challenges with the rest of the team, via Slack as real time meetings are not always possible across 6 time zones as far as 8 hours apart. It is true that we had to let go 2 low performers. Being let go hurts. I, and our management team, don't take this lightly. At times we made hiring mistakes where a good person may not be the right fit for the role in a high performing startup. And if this is you, I apologize. I’ve been working hard to improve our hiring process, especially with the help of our newly assembled leadership team who are domain experts in hiring the right people for the right role. Our core values at Dragonboat are Deliver value always Work as a team Strive for excellence Do the right thing Seek new perspectives If these values resonate with you, I’d like to invite you to check out opportunities at Dragonboat. We are growing in all areas. -- Becky Founder, CEO