Terrible company leadership that does not care about your contributions or feedback when you have a voice - Implementation Engineer ECI Employee Review

1.0
29 Sept 2025
Recommend
CEO approval
Business outlook

Pros

There used to be more pros but they got rid of 401k matching entirely, got rid of unlimited PTO, company is laying off US based employees and replacing them with lower income based employees overseas. Leadership has gotten more and more political as the years went by. If you complain about your managers you will be targeted. Implementation projects are always a frustrating struggle due to poor project and implementation management from both the tech leads and project leads; both clients and other technical departments complain about this on almost every single onboarding project.

Cons

Outsourcing US offices/employees for Bangalore, India & Manila Phillipines. Massive layoffs and poor employee retention. Very disorganized on implementations/migrations/onboardings for clients. Poor client feedback. Poor leadership for client onboardings. Low paying income and benefits when compared to other MSPs.

Explore other reviews about ECI

5.0
27 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great job, culture, and coworkers

Cons

Nothing bad to say at all

1.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

ECI used to be a good company to work for. Still some talented, smart people, but many, if not all have left. The new good people are pushed out quickly if they don’t bend a knee.

Cons

There are constant cuts and layoffs every year and there is terrible leadership from a team with little experience in actually running a business. Most diversity in the upper ranks has disappeared over the last few years and is a particularly prevalent problem with women leadership who all seem to get boxed out over time. In my tenure, I have watched women leaders get either cut or replaced with men from the C-suite down through upper management. ECI is very clearly moving towards a male dominated leadership team.

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