Work-from-home and benefits can't offset toxic culture - Customer Service Representative Elevance Health Employee Review

Great work-life balance, supportive team members, supportive management, lots of opportunities to train, leadership is very approachable and supportive, questions and learning are always supported and encouraged, opportunities to grow within the company, great health insurance, great benefit package. Competitive pay.

I have no complaints with this company.

Competitive pay compared to many similar positions in healthcare and care management. Relatively flexible schedule, which can help support work-life balance. Excellent employee benefits package. Opportunities for professional growth and advancement within a large organization. Strong potential to build valuable experience in care management and healthcare coordination

Training and onboarding are insufficient, making it difficult to feel fully prepared for the role. Although the company frequently emphasizes that family is a priority, that philosophy applies more to members and clients than to employees and their families. Lack of investment in developing and properly training managers and leaders. Employee retention seems to be an ongoing challenge. The workplace culture does not consistently reflect the values that were communicated by the organization.