Pros
Health, Dental, Vision, & Life Benefits
Cons
No organization..started 9/4 & finished training at the end of October...got out of training and had no desk, computer, or phone to do my job efficiently and to the best of my ability. Points/Occurrences don’t fall off until 1 year. They expect you to have no more than 2 absences during 1st 90 days which is not bad bc I’m usually prompt and never miss days from work unless NECESSARY. My car broke down and they did not care. I didn’t stay locally so I couldn’t carpool with anyone & had to miss 2 days until my car was repaired. After that, my son had been withdrawn from school for “residency issues” so I had to miss a day to take care of that & I was fired due to attendance. These things happened unexpectedly and were out of my control and THEY HAD NO REMORSE! They pick and choose who to give overtime to. Worked there 3 months and didn’t get a desk with ONE monitor (job requires 2..even states it in the CSR job description) until the end of those 3 months which should have been supplied to us immediately after training. VERY LOW PAY, they don’t pay based on experience so you can forget that! No opportunity to advance until after you’ve been in your role for a year & supervisors don’t approve you to be released into another position because I guess they don’t believe in growth & advancement. Don’t even waste your time. This job is fitting for someone fresh out of high school to make a little extra cash or older ppl who can’t seem to find work bc of their age. Bonuses??? A JOKE! They advertise that as if it’s really great...they even told us on our first day that it’s not much(less than $200) and that’s even if you’ve been rocking all your calls and receiving great surveys bc it’s based on the entire department, not just YOU individually. I WOULDN’T RECOMMEND THIS JOB TO ANYONE!!! This is not out of anger because I was aware of the attendance policy and knew the repercussions behind it. I didn’t leave on bad terms. I just know that there’s a lot of things within this company that are unfair and I want to warn others before going through what I did.