A really poor organisation to work for - Engineer Elite Group Employee Review

We'd like to sincerely apologise for your experience of working at Elite. We pride ourselves on looking after our employees and take their well being very seriously. Working within telecoms and IT especially within the faults/engineering department can sometimes be high pressure, especially in times of major outages. The main reason customers will contact the faults or engineering department is due to things not going right, (which we manage effectively) but technical issues can't always be avoided! That’s why we encourage and support our employees taking 15 minute comfort breaks away from their desks in the morning, and in the afternoon, additional to their lunch break across our teams. It's important that when there are high workloads and there may be frustrated customers speaking with us, employees should take time away from their desks and phones to do what they enjoy. Doing this helps promote calmness, empathy and increase your happiness on a day to day basis. Our relaxed working environment and open plan office mean that there is always a supervisor/manager on hand to escalate an issue to should a difficult conversation get too much, and we encourage our staff to openly communicate their needs within the workplace. We appreciate that team members wish to take ownership of a situation and encourage it but our fully trained managers are there to help you deal with challenging situations. Elite has a structured, week long induction and training plans for all new starters as well as ongoing shadowing and training opportunities as well as offering all employees the chance to be mentored by more experienced members of staff to help newcomers develop, grow and succeed. We have a three month probation review where new employees that pass this milestone can express any concerns regarding training before completing their 6 month probation. Any issues on product knowledge or difficultly completing roles can be addressed prior to an official review - we want our employees to succeed and ask that employees help us to make sure that happens by voicing any concerns. We also have our ‘Make a Difference’ scheme which actively encourages employees to speak out regarding improvements that can be made in any area of the Company. We want employees to get the most they can from Elite, so in turn Elite can continue to offer its customers the excellent service that we deliver, as we're all driving towards one goal and vision. We do wish you every success in your future role, and can only apologise again that you didn't enjoy your time with us, we greatly appreciate the feedback and the chance to enhance our company.