Work-life balance, but morale and trust have plummeted - Customer Service Embrace Pet Insurance Employee Review

Thank you for taking the time to share your feedback. We value hearing from current and former team members, even when perspectives differ from our own. We also recognize that transitions following an acquisition can be experienced differently by different employees. We would like to specifically address the feedback regarding the Wellness Day and provide additional context. When operational needs in parts of our business required a change to the originally planned company closure to support our pet parents, team members were informed well in advance and provided with several options designed to ensure they did not lose time off or compensation. Employees who worked those days received holiday pay, plus pay for hours worked, and a choice between a cash bonus or two additional paid days off. This approach gave employees the flexibility to use PTO when it was most meaningful and convenient for them, rather than on dates selected by the company. Additionally, team members with existing plans or scheduling conflicts were accommodated, and engagement activities and incentive opportunities were offered during that period. Many employees in the departments affected chose to work and take advantage of the additional compensation and flexibility provided. It's also important to note that this change did not impact all employees company-wide; it applied only to certain operational areas that regularly support business needs outside of traditional business hours. We understand that trust is earned through consistent communication and actions. While not every decision will be viewed the same way by every employee, our goal remains to create a workplace that supports flexibility, work-life balance, professional growth, and open dialogue. We remain committed to listening to employee feedback and continuously evolving to meet the needs of our people and our business. We appreciate your contributions and wish you continued success.