Great Company - Customer Service Representative Empower Employee Review

3.0
18 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Pay, PTO, holidays, and benefits

Cons

Little regard for disabilities and people struggling to work in the call center. Managers can either be really nice or back stabbing.

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Empower Response
8mo
Thank you for your honest feedback. We’re glad you value our benefits and PTO. We also take seriously your comments regarding accommodations and manager behavior. We are committed to providing a supportive and inclusive environment and will continue to focus on consistency in leadership practices.

Explore other reviews about Empower

5.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Schedule Unlimited PTO Competent Management

Cons

No real cons to point out

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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