Soul Sucker - Retirement Customer Service Representative Empower Employee Review

2.0
30 Sept 2024
Recommend
CEO approval
Business outlook

Pros

It's a paycheck, albeit low. 401k with match (us lower levels get 6% match)

Cons

No work/ life balance!!! non-stop calls, being ignored by managers, and verbal abuse from the callers are next-level. Upper management does not care about the workers. Good luck with requesting the days you actually need off. I feel sorry for you if you miss an unscheduled day or have a last-minute emergency. There's no real room for advancement. Every rule that we have is to make managers and every other department's life easier while we take the brunt of it.

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Empower Response
1y
Thank you for your feedback. We are sorry to hear that you did not have a great candidate experience and will use your feedback to improve the experience for future associates.

Explore other reviews about Empower

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work, lots of growth opportunity

Cons

None right now, the pace of change can be challenging to some

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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