Work from home Managers excellent. Used to be a job growth company, now growth overseas.
Cons
Callers would be transferred from the Philippines center to me angry about the service. I told my Manager several times and my manager raised it up. it would was announced the Philippines center was getting more.
Empower Response
10mo
Thank you for sharing your perspective. We appreciate your recognition of our managers and acknowledge the concerns raised about offshore growth and service experience. We remain committed to delivering strong service across all channels and ensuring employee feedback informs our decisions.
Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money.
Management at all levels is committed and invested in you professionally and personally.
Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people.
Remote work is truly an advantage - just the lack of a commute makes a large difference.
Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.
Cons
Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today.
Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this.
Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.