Pay - Retirement Representative Empower Employee Review

3.0
31 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Great company to work at, remote position. Good benefits.

Cons

Too many calls and they overwork you. They make you do mandatory overtime every Monday, and they will throw mandatory overtime on you "10 hour shifts" multiple days in a row if the call volume is high. They also have no IT department and make you assist customers with web issues, even though we are NOT IT trained. Lastly almost every call requires a script that has to be fed verbatim.

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Empower Response
9mo
We’re glad you’ve found the remote setup and benefits valuable. We also recognize the challenges you’ve mentioned with workload and processes, and we are committed to refining both staffing models and technology to improve the associate and client experience.

Explore other reviews about Empower

5.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Schedule Unlimited PTO Competent Management

Cons

No real cons to point out

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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