Stressful, low job security - Customer Success Enkel Backoffice Solutions Employee Review

I was excited to work for this company, but was laid off at the beginning of the pandemic without cause, so was unable to qualify for any benefits while the company did take the wage subsidy available to them as they lowered staff wages to qualify. This stopped me from receiving benefits after being laid off during a difficult time. This is just to say that the company values strongly correlate with their bottom line and money, and less so with loyalty to staff. I was working hours of overtime every day, and had too many clients to provide adequate customer service. Most of their work is done in India, with fewer employees in Canada. The attention to detail for customer's books is affected by this, as lots of general mistakes are found in everyone's books as those doing the work aren't culturally familiar with the type of purchases made by Canadian businesses. The main goals of the company are growth and sales. They often take on irate clients with internal issues, resulting in a high number of churned clients just months into doing business together. Not much vetting happens with the Sales team which is unfamiliar with the basics of accounting/bookkeeping. The staff are lovely people, but do not have enough time to be friendly. Every person puts their head down from 10-20 hours a day to complete their work. Self-learning is promoted and questions are frowned upon. One cannot ask their co-workers for assistance as every one is too busy. I never received a performance review for my work. Stressful work with low job security.