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      Equifax

      Engaged employer

      Equifax reviews

      CSA - Customer Service Representative Equifax Employee Review

      5.0
      17 Dec 2021
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I was so scared when I first started because the training in the classroom didn't make any sense to me at all....until after I got on the floor, which was extremely scary because I had no Idea what to do. Brandon was amazing and alot of the leads. I was able to learn very quickly. I love talking with and taking care of people.

      Cons

      Some people are not good in their positions. I was not treated nicely at all by 1 individual, but Brandon moved me over to the other side of the room, much better now. Another Con is SSV Inst, having to give them out to people knowing that the Assistance Dept will not call...I just wish I could help them faster

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      5.0
      1 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - company is entering a growth phase and gives importance to innovation - promotes analytic talent

      Cons

      Takes time to understand overall organization

      2.0
      12 Jun 2026
      Senior account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      My direct manager. Comp plan if you’re lucky enough to find several whale clients, and if you’re lucky, the commission is approved.

      Cons

      There are a lot. First, office politics. Equifax expects employees to be very corporate and robotic. Metrics metrics metrics. 100% focused on revenue, not customers. Metrics, metrics, metrics. PIP overuse. Even when you’re 150% to yearly plan 6mo in, they expect 300%. Make sure to keep receipts. Senior management will find the most ridiculous ways to push reps out, continently right before a huge payout of a very delayed commission plan. (Sell something in Jan 2025, you will only get a fraction of commission until June 26). That’s if the exception committee approves payout (which never happens). If you sell a big deal, don’t expect to get paid 100% of what the plan says.

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