Company culture has gone downhill bad. No one is happy at work anymore!more! - Membership Advisor Equinox Employee Review

2.0
14 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Potential to make good money if you’re in a good Club location, caring team and have the pure luck of appropriate goals. There are some really great employees in the clubs who really care!

Cons

Corporate is completely disconnected with issues in club and does not value their employees that make the company successful! Absolutely no personal life membership advisors were made to work on all day on Labor Day when the club closed at noon. Over 12 hour workdays for close out. Lunch used to be provided and now there isn’t enough to order fast food for one meal of the day! Lack of organization and consistency from club management that is being enforced by corporate. The company is hemorrhaging money, not updating existing clubs, but continues to open new locations. Equinox has Fallen behind as industry leaders. It’s now known that Equinox is no longer a people company placing value on their employees, but a “systems company”. Corporate makes it known that you are replaceable regardless of how long you’ve worked there or years of success! No regard to individual people/ club situations. Goals are unrealistic based off of clubs prior years performance with an expectation to increase sales over 15% year after year even when the environment has changed drastically.

Explore other reviews about Equinox

5.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Free Equinox membership. Easily one of the biggest perks. You get access to a premium gym that normally costs hundreds of dollars per month. Health and fitness environment. You're surrounded by people interested in wellness, and many coworkers are into fitness. Customer service experience. Great resume builder if you're moving into hospitality, sales, banking, or corporate roles. Professional atmosphere. Equinox expects a polished appearance and high-quality service, which can help build professionalism. Networking opportunities. Members often include business owners, executives, and professionals in West Palm Beach. Relatively straightforward work. Most duties include greeting members, answering phones, checking members in, updating accounts, and keeping the lobby organized.

Cons

Pay is relatively low compared to the expectations and cost of living in South Florida. Many employees cite compensation as a downside. Can't call out sick.

2.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Lots of education. Great place to learn about exercise science.

Cons

The pay is misleading. They expect you to work 10-14 hours a day, but only get paid for 3-4 of them. They lost a massive lawsuit for a reason. I was a top coach and was still barely making enough to live comfortably. Expect to work 7 days a week to break even on your pay.

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