Equinox has the highest turnover rate for Massage Therapist in NYC - Anonymous employee Equinox Employee Review

1.0
4 Jul 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You can make money as long as you know how to sell yourself and don't mind being aggressive. Think retail sales. Very cool staff which is typically the reason some stay longer than a month.

Cons

Low wages, high turnover. Corporate could care less about their employees.

Explore other reviews about Equinox

5.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great atmosphere and energy. Nice people with the same goals

Cons

Long hours. Sometimes you have to do a lot more than just your role

2.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

free gym membership your own office

Cons

Sales quotas can be aggressive, and there is constant pressure to hit monthly targets regardless of market conditions. Success often depends heavily on club traffic, lead quality, and location, which can make performance feel inconsistent. Long hours and weekend availability are frequently expected, especially during promotional periods and month-end pushes. Compensation can fluctuate significantly if sales goals are missed. Management styles vary greatly by club; some locations offer strong support while others can be highly numbers-driven. Administrative tasks and CRM follow-up can become repetitive and take time away from building member relationships. High turnover among advisors can create additional workload for remaining team members. Advancement opportunities exist but can be competitive and sometimes unclear. The focus on sales metrics can occasionally overshadow the hospitality and member experience aspects of the role. Corporate initiatives and promotions can change frequently, requiring advisors to quickly adapt messaging and sales strategies

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