It was a love / hate relationship with my job at Equinox - Membership Advisor Equinox Employee Review

3.0
13 Mar 2014
Recommend
CEO approval
Business outlook

Pros

The upside is, if you are a truly great salesperson, you will get a lot of enjoyment out of selling a great brand that you believe in. You get to workout for free, as you will get a free membership to all the clubs. You get amazing discounts on everything in the clothing shop as well as the health spa. Great ways to sell more product by knowing how to sell it by personal experience. The shop sells more because members can see what it looks like on, by you wearing it to work. The atmosphere is a fun one! There are great people who work there and the music is always playing great tunes, even BEFORE you hear them on the radio.

Cons

The challenges are, that once you have sold memberships for that particular month, management doesn't allow you that extra time with your members to properly "on-board" them. So you feel as if you have created a nice connection with this person and were there every step of the way, until they joined and then you were off trying to get more sales for the next month. It is a bad business plan. You create a trust with this person and then you just cannot spend time with them. There are a lot of times when the "rules" are changed all of a sudden for that particular sale. One person can "give" this with membership or sell a certain way, while others cannot do the same. Management has you create a lot of broken promises just to get the sale. You will get a lot of the management saying "you are the best, you are the hero, you are our best salesperson here!" Yet, the next month, if you don't have a sale right away, it turns into "what are we doing wrong here, why did you do it this way, have you called the person, let's sit down and practice" It is the most bizarre way to manage. They manage by fear rather than by praise

Explore other reviews about Equinox

5.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great atmosphere and energy. Nice people with the same goals

Cons

Long hours. Sometimes you have to do a lot more than just your role

2.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

free gym membership your own office

Cons

Sales quotas can be aggressive, and there is constant pressure to hit monthly targets regardless of market conditions. Success often depends heavily on club traffic, lead quality, and location, which can make performance feel inconsistent. Long hours and weekend availability are frequently expected, especially during promotional periods and month-end pushes. Compensation can fluctuate significantly if sales goals are missed. Management styles vary greatly by club; some locations offer strong support while others can be highly numbers-driven. Administrative tasks and CRM follow-up can become repetitive and take time away from building member relationships. High turnover among advisors can create additional workload for remaining team members. Advancement opportunities exist but can be competitive and sometimes unclear. The focus on sales metrics can occasionally overshadow the hospitality and member experience aspects of the role. Corporate initiatives and promotions can change frequently, requiring advisors to quickly adapt messaging and sales strategies

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