Great people but processes and documentation need improvement - Service Desk Engineer Equity Networks Employee Review

All members of the team from all departments are willing to help. The company has a clear outlook for growth

Nothing comes to my mind

The team is collaborative, knowledgeable, and always willing to support one another. I had the opportunity to work with a wide range of technologies, which helped me sharpen my troubleshooting and customer service skills. Management is approachable and open to new ideas.

Like many fast-paced support environments, the workload can be high during peak periods. However, the team dynamic and management support make it manageable.