Great benefits - Customer Service Representative Eversource Energy Employee Review

4.0
23 Nov 2024
Recommend
CEO approval
Business outlook

Pros

The work from home option was a plus and the amount of PTO and float holidays.

Cons

The storm duty, the mandated overtime.

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Eversource Energy Response
1y
We do have competitive total rewards. Thanks for taking the time to leave feedback.

Explore other reviews about Eversource Energy

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Job is easy to do, lots of help and support

Cons

Repetitive task, not much variance day to day.

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Eversource Energy Response
4d
Thank you for sharing your feedback. We’re glad to hear you’ve experienced strong support from your team — that’s something we value highly. We understand that some roles, especially early on, can feel repetitive as employees build foundational knowledge. Many teams offer opportunities to take on additional projects or expand responsibilities over time, and we encourage employees to speak with their managers about ways to diversify their experience and grow. We appreciate your insights and your contributions to Eversource.
1.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The people you work with are often wonderful

Cons

This is the most political place I have ever worked. The company was formed by the merger of several companies. One of them took power and everyone who came up in that company is part of the good old boys club. Everyone else is not. You will not be part of the club. Their best people are leaving and what is left is the dregs and the "club". Electric and gas are being constrained more and more every year by new regulations and decreased profits. Each year the work culture is due more with less and there are fewer and fewer opportunities. I imagine they are going to keep cutting corners and firing people until they have a major accident, and then look around in surprise.

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Eversource Energy Response
4d
Thank you for sharing your feedback and for your years with Eversource. We’re glad to hear you value your colleagues, that’s something we’re very proud of. We’re sorry to learn about your experience regarding culture and opportunities. Creating an inclusive, transparent environment where all employees can grow is a priority, and we recognize there’s always more to do, especially as we continue to evolve as an organization. We’re actively working to strengthen career development, support our teams, and ensure concerns are heard and addressed. Safety and accountability remain central to everything we do.
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