Pros
Experience design focused company. Gives employees access to various in-house training, including behavioral economics knowledge. Unlimited sick leave. Paid holidays include the day after Thanksgiving, and Christmas Eve through New Years day. 401K match and vesting is competitive. Overall good work-life balance. Core values include "take good care of each other" and "dual bottom line" -- however, the company contradicts itself and does not consistently practice these values.
Cons
A reactionary company. No changes, pivots or investments are made until a crisis hits, i.e. there is major employee turnover, loss of key clients, or a pandemic. Unable or unwilling to plan for the future and make necessary investments in order to generate new revenue streams. Does not invest in its employees, despite the core company values -- their decisions during the pandemic has demonstrated they believe the majority of their workforce is replaceable. Senior management can be stubborn and resistant to change.
Health insurance premiums are expensive and only a high deductible plan is available. Expensive to have a family on the health insurance plan. Must stay at the company for 10 years before getting an increase in PTO. Compensation is low.