no room for growth - Tier-2 Technical Support Engineer Extensiv Employee Review

2.0
30 May 2025
Recommend
CEO approval
Business outlook

Pros

pretty good pay, and was able to work fully remote that's about it

Cons

pushed for going back to office for any employees that were within a reasonable distance. no path for growth, but yet they add more and more responsibility on your plate with no ability to give raises. they outsource the support dept to the phillipines and require them to work overnight to match US hours rather than providing extended support hours for customers that would be normal work hours in their timezone. no work life balance for the support team overseas, which doesn't make for a good culture. lots of micromanagement going on as well.

Explore other reviews about Extensiv

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid schedule an good ppl

Cons

In my time working here i dont have any complaints

3.0
2 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Solid perks in office - the team (the workers) are actually really cool - It’s a product that is needed and makes a difference.

Cons

Extensiv is owned by a PE firm and it definitely feels that way. Pay is below range and they’ll do anything but promote you until you force their hand The product is old and needs development. It’s getting beaten by ShipHero and it’s clear that the current ownership is looking for a sale and not trying to increase the product’s depth.

See reviews by: Helpful|Rating|Date|All