Not what it appears to be: Be Cautious before you sign on! - Lead Physical Therapist FYZICAL Employee Review

1.0
17 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Specific to Castle Rock Therapies Pediatric clinic: fellow therapists and front staff are great people. Employment opportunities offered for mostly new grads (pro and con).

Cons

Specific to Castle Rock Therapies (Fyzical): Management and Leadership team work on running the business and accommodating many patients' needs, but they do NOT have the experience or demonstrate the skillsets for successful management, leadership, or taking care of their own people...SO much staff turnover and inability to keep qualified and experienced staff, and very unhappy and/or disengaged remaining clinicians, which leads to unhappy patients/ families. Chaotic clinical environment. No option for clinicians to exercise professional judgment to manage personal therapy caseload (if the patient has the diagnosis that will be covered by insurance, and they have an impairment, they are scheduled at least weekly, whether or not they are appropriate for therapy). Onboarding processes and systems training are grossly insufficient for all staff. Micromanagement by leadership team and uncommonly high pressure and monitoring/reporting of personal metrics. No predictable opportunities provided for PT lead to hold team meetings except over lunch breaks (but only if each clinician lunch time overlapped with each other-which didn't happen), so very little opportunity to build team rapport. I could never recommend this employer to any experienced professional clinician, as there are too many administrative and policy deficiencies that are just done too poorly to make the environment tolerable.

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FYZICAL Response
1y
Thank you for your detailed and candid feedback. We value hearing about your experiences, as it helps us better understand the challenges faced by our team members and identify areas for improvement. We’re glad to hear that you appreciated the camaraderie among therapists and front staff, as a collaborative and supportive work environment is something we aim to foster across all FYZICAL locations. We also acknowledge your points regarding the challenges at the Castle Rock Therapies Pediatric Clinic. As each FYZICAL clinic is independently owned and operated, management styles and operational practices can vary. However, the concerns you’ve raised—regarding onboarding processes, clinician autonomy, communication, and team engagement—are critical areas. Your observations about the pressure on clinicians, the lack of opportunities for team-building, and issues with leadership are concerning, and we will share this feedback with the Castle Rock Therapies ownership team to encourage reflection and improvement. At FYZICAL, we are committed to supporting our franchisees in creating environments that reflect our core values and ensure a positive experience for both employees and patients. Your advice to management is thoughtful and insightful, and we hope it will inspire the necessary changes at this location. We regret that your experience did not meet expectations and thank you for your contributions during your time with us. We wish you all the best in your future endeavors.

Explore other reviews about FYZICAL

5.0
27 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible hours, teamwork, coworkers become like friends and family. I’ve worked in healthcare my entire career, and this is by far my favorite position I’ve held. From the day of my interview, I knew this was where I wanted to be and was genuinely excited about the opportunity to join the team. The owners are open-minded to new ideas and supportive of growth, and everyone shares the same goal of helping as many patients as possible. The collaboration between all three disciplines (PT/OT/ST) really encourages teamwork, and as a result, coworkers quickly become close. It’s a very supportive environment where everyone lifts each other up. I truly look forward to continuing to grow alongside this company and am excited to see what the future holds!

Cons

Wish I lived a little bit closer to the clinic, but my teammates and patients make it worth it!

4.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They keep you busy and provide access to a profit-sharing bonus for performance incentives. One-on-one patient care

Cons

As a corporate company, you feel like just another employee number.

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