Pros
They will tell you everything you want to hear during the interview process. However, as soon as you're hired there is no training process, you're left alone and help is never available.
Cons
Poor management: manager was never in office. Asking for help and actually receiving it was rare! Even going to HR and other managers you won't receive help. Terrible environment: the office is so dry and boring. They will tell you work is flexible and can work from home...you can't. But better believe if you're a senior employee you have ALL the flexibility in the world and will never get yelled at. Goals: you can hit your goals and still get wrote up. Hitting a certain number of phone calls a day (just to make phone calls, even when new reqs aren't even up) gets very frustrating. Benefits are TERRIBLE. No 401, almost $800 a month for a family plan.