Pros
Good benefits and time off Nice office building/modern work space Free coffee & semi-frequent catered lunches(usually during peak season) Many 10+ year employees in the Operations Dept who were very skilled at their job and truly cared about the integrity of their work, many great people to work with
Cons
under payed, severe lack of pay increases & little opportunity for vertical movement Peak seasons would get very hectic & hard work would generally go unrewarded They would hire MANY temp workers during peak season, many of whom were incompetent, would make ample mistakes and created more work for the vets Operations management were very nice people but they seemed jaded/motivationally broken & uninterested in promoting meaningful changes Corporate management seemed completely absent & uninterested in their operations dept(could explain the ladder) Clear divide/gap between operations and corporate management Lack of continuity between Operations & IT, not enough requirement gathering before software developments which would often lead to software that did not work as intended or that under severed operational needs or even complicated them.