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FirstService Residential

Engaged employer

Overworked/underpaid - Concierge FirstService Residential Employee Review

1.0
31 Jul 2022
Recommend
CEO approval
Business outlook

Pros

easy to get job and lots of concierge opportunities at different locations with different schedules

Cons

Low pay, no worthwhile benefits, bare minimum annual pay raises, 90% locations are limited to Vancouver, Burnaby and Richmond. Management tends to hide what they pay new hires, because they make more than people with the same position working at the same site for multiple years. Your forced to take on additional job duties some time after being hired which was not agreed upon by you when initially hired such as brooming around the outside of building and sidewalk , salting in winter, snow removal in winter, vacuuming, mopping, cleaning dog pee, picking up dog poo, picking up drug needles, picking up peoples garbage in staircases and parking stalls, sanitizing elevator buttons, lobby door handles, front desk and desk equipment and they continue to add tasks every few weeks/months making the work very stressful (like more frequent perimeter and parkade patrols, more frequent cleaning and sanitizing, more frequent floor patrols for changing light bulbs on 30+ floors, etc. Have to deal with aggressive homeless people on a daily basis, even got spit on by a homeless once day. They just come, write down notes, tell the person to leave and police is gone. Sometimes the homeless comes back, then we have to call again and again they do nothing. Drug dealers live in the building that you have to keep an eye on daily. Lots of water leaks, happens multiple times every week, so you gotta take pictures, calm down the resident/owner, call out the plumbing company, wait for them to call back with an ETS for 30+ minutes while dealing with the resident/owner, then call your Supervisor, just a lot of stress and calls. Elevators frequently going out of service and residents yelling at you for multiple hours, you got to call the elevator company, put up signs everywhere and running up and down 30+ floors through staircases assisting residents that don't have staircase keys or are old, I would literally be sweating like a pig.

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FirstService Residential Response
3y
Thank you for your detailed feedback. We have buildings across the lower mainland, from Coquitlam to White Rock to West Vancouver and from your review, it sounds like you were positioned in one of our downtown buildings, where the neighborhood can impact your daily tasks. It is the case that sites can vary greatly on what is required to keep the building clean and safe for Residents, and we do provide training, PPE, safety equipment and support for these circumstances. That said, any potential changes in duties should certainly have been reviewed and agreed upon with you, and I’m sorry if that was not the case. I’m sorry that your experience was not consistent with the vast majority of the properties that we look after, but we do appreciate your suggestions for ensuring a more positive experiences for those that follow. Thanks again.

Explore other reviews about FirstService Residential

5.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great Support. Great management. Lots of vendor perks.

Cons

Very long hours. Must work to learn about all full cycle of audits, landscape, accounting, paving, reserve funding, public speaking, basic law, and keep current with new changes in HOA practices

2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They take good care of the office people

Cons

Field workers are second hand citizens. Nepotism by language. Promote people that don't have the skill sets to do the job. The people that have the common sense to be leadership at this point don't want the responsibility anymore. What does that say?

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