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Thank you for taking the time to provide us with your feedback. We value your input and appreciate your willingness to share your experience. We agree that our sited associates are key members of our property management team, and we are committed to providing them with a supportive work environment. It sounds like this wasn't what you saw here, and we're deeply sorry to hear that. I can assure you that we have a continuous and robust performance management review cycle that considers upward feedback. Thank you again; we value your input and appreciate your willingness to help us make our company a better place to work. – Rachel M. Eibl | Vice President, Human Resources