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FirstService Residential

Engaged employer

People are wonderful, but corporate doesn't seem that involved - Night Porter FirstService Residential Employee Review

4.0
25 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Wonderful on-site team, understanding management, and non-strenuous work. Great early job or something for a college student.

Cons

Pay is determined by HOA rather than company, so performance does not affect pay raises. Corporate pays seemingly bare minimum attention to on-site locations, and has an internal culture rather disconnected from the reality of working on-site. Corporate is introducing new AI system that seems to be geared to replace some employees and make a worse experience for customers as well.

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FirstService Residential Response
1y
Thank you so much for this well rounded and robust review! We are currently actively taking strides in many of the areas you called out as opportunities and will pass on this feedback to the correct teams so we can continue to guide those initiatives appropriately. We're constantly working on improving our processes and programs and are so happy to have you with us and certainly know how important our on-site teams are to the FirstService family. Thank you for all you do! - Kaitlin Buccheri, Communications and Engagement Manager

Explore other reviews about FirstService Residential

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Professionalism, Ethics Hight quality And quick Response.

Cons

Longer Response times, Availability of specialized service, By appointment Only.

2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They take good care of the office people

Cons

Field workers are second hand citizens. Nepotism by language. Promote people that don't have the skill sets to do the job. The people that have the common sense to be leadership at this point don't want the responsibility anymore. What does that say?

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