Promising at first, only got worse. - Shift Leader Five Guys Employee Review

3.0
28 Apr 2014
Recommend
CEO approval
Business outlook

Pros

A pretty set scheduled was nice. The free meal every shift was nice, but I gained weight noticeably... WORKING IN A T-SHIRT! Yes! The secret shopper program was awesome. Got about $50 a week in bonuses.

Cons

I went to the open interviews they were having for shift leaders that would work at the up and coming store. I got a call that night with a job offer. They decided to train me at the store with the GM who was scheduled to open the new store. With no training plan in place, I was definitely not ready in time for opening day (like 3 or 4 weeks). The "training" process was horrible as there was no plan in place. Months pass and they (the GM and DM) still would not certify me, even though I was doing a better job than most the other managers... Eventually I get transferred to the training store in the area, four months after I got hired... The GM there put me on register the first day; I know how to run a register as I had been doing it for years. So after my first shift their I gave my letter of resignation. The managers were very hypocritical, telling me not to do something and then they turn right around and do it. Also, the GM turned away a customer because he came in 10 minutes early, but we were completely ready to serve people... And the company trusts her with the store??

Explore other reviews about Five Guys

5.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

Schedule Flexibility Work Life Balance Bonus System Competitive Pay Secret Shoppers Free Meals Advancement Opportunities

Cons

Fast Paced Environment Can require long standing hours

4.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They will teach you everything you need to be successful. They have much higher standards than most places, one of the few places I'd have no problem eating at any location. They'll make sure you have everything you need to meet those standards, especially once you get to a management level. They have corporate trainers and the GM at my location was also great. I'm a GM at a different place now and my experience here left me well prepared me for that position.

Cons

Pay. That's the only reason I left, I would have stayed with the company if I could have gotten a raise and I would definitely return if they offered something comparable to what I'm making elsewhere.

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