Unrealistic Expectations - Customer Care Flexsteel Employee Review

They focus solely on numbers such as cases closed, and it feels like management does not view us a humans. Mandatory overtime is a regular occurrence, and rarely a thanks is given or consideration for employee moral. It's always more, more, close more, squeezing more blood from the stone. But we do get turkeys and hams at Thanksgiving so that makes up for it....at least upper management thinks it does, along with free lunches....