Sinking Ship No Matter What Lies the CEO Tells - Course Materials Market Manager Follett Employee Review

1.0
27 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Can form good relationships with students and faculty, and certain schools provide a campus ID, which can get you discounts at certain places as faculty/staff. Can let you met a lot of interesting people, if you get to go do a store and not be handcuffed to your desk and 3 year old laptop.

Cons

Upper management (above store level) is checked out and only concerned about making themselves look good. Push managers to work 50-60 weeks covering multiple stores for the pay of a shift manager. No real staff plan for most of the year, just 1-2 people per store, everyone else is a temp for 2 weeks. Home office decision makers tell a campus they are going to support them in doing things, then abruptly change their minds when its time to send the check and just send an email telling the local team to inform the camps, and take all the flak. DEI is still rampant, since the company is headquartered outside Chicago. They just changed the name to hide it all.

Explore other reviews about Follett

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

I enjoyed the fast pace of working a large university's graduation. The people were nice and helpful when I had a question.

Cons

There are not any cons.

2.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nice faculty within school Good dental benefits

Cons

No support from upper management Limited hours for help within store Lack of empathy overall from company Limited time off availability Non flexible work hours Rude customers unorganized systems

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