Pros
Working from home. Benefits are good- the 401k plan is great!
Cons
Staff morale is poor. Management and team leaders are very passive aggressive through email and scheduling. Overworked and understaffed. Poor communication overall. Management is in Canada and they have don't have staff meetings- even by phone. Straight from the careers website - "One more perk to add to the package is our company condo on the beach in Florida that we offer to our employees for one week each year!" Never ever knew or heard about this! No room for advancement. Favoritism is obvious from management. It is not an easy job as one may think. You deal with the general population, which can bring out the worst in people, especially when there's a full moon. The company does not have your back. You're on your own and are expected to know everything. You get paid 2 times per month.