7y
Your feedback is very important. Pursuing further education is also very important – and one of the reasons we offer a tuition reimbursement program at FSNS to employees who pursue degree programs tied to our business. In fact, I’ll bet your LM will share that he plans to pursue classes in the near future as well. So, it seems there may be a bit of a disconnect on this issue. I encourage you to talk with him and/or give me a call to discuss further. Next, processes, policies, standards, customer expectations and needs evolve over time – and hence our business evolves over time as well – and this is inclusive of your lab. Our customers demand consistent, accurate and timely test results – there is really no compromising here. If you have worked with FSNS or in a laboratory/testing business even for a short period of time you understand this. I highly encourage you to actively listen to the requests and changes needed, learn and embrace them and actively engage. In the end, this is all about employee engagement and customer service. At FSNS, we strive to create a culture where our employees are valued and engaged. I hope you take the time to have a discussion with your manager to discuss your concerns or contact me directly to discuss further. Thank you. Bob Cox, SVP HR.