Does Fortnum & Mason pay their employees well?

According to anonymously submitted Glassdoor reviews, Fortnum & Mason employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Fortnum & Mason. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Fortnum & Mason?

59% of Fortnum & Mason employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fortnum & Mason 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fortnum & Mason?

Sales Associate (76) , Sales Assistant (28) , Customer Service Advisor (14) , Customer Service (7) , Customer Service Representative (7) , Manager (5) , Retail Sales Associate (5) , Waitress (5) , Buyer (4) , Concierge Gifting Account Executive (4) , Customer Ordering Advisor (4) , Retail Sales Assistant (4) , Shop Assistant (4) , Customer Services Advisor (3) , Head Chef (3)

What are the pros of working at Fortnum & Mason according to real employee reviews?

"Staff are friendly, not the managers!" ((in 24 reviews)); "good culture" ((in 12 reviews)); "Good work life balance here" ((in 9 reviews)); "It was a great working environment" ((in 9 reviews)); "Decent canteen" ((in 8 reviews))

What are the cons of working at Fortnum & Mason according to real employee reviews?

"Recruitment management was poor." ((in 37 reviews)); "hours are long and unsociable at times" ((in 30 reviews)); "Managers were unprofessional." ((in 25 reviews)); "Very little training given." ((in 11 reviews)); "Bullying is a daily occurance and they might end up in court one day." ((in 9 reviews))

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Fortnum & Mason

Fortnum & Mason reviews

Good place to work - Retail Sales Consultant Fortnum & Mason Employee Review

5.0

29 Jan 2026

Retail sales consultant

Recommend

CEO approval

Business outlook

Pros

Good balance of work and play

Cons

Best store ever no one better

Fortnum & Mason Response

Thank you for taking the time to share your company review. We welcome employee feedback at Fortnum's, and we value listening. It's great to hear your feedback, and we're pleased that you had a good experience working with us. Many thanks, Fortnum's HR Team

Explore other reviews about Fortnum & Mason

5.0

7 Apr 2021

Sales associate

Recommend

CEO approval

Business outlook

Pros

Staff are professional, the working environment is great

Cons

I didn't find bad things in this company, everyone is friendly

3.0

25 Feb 2024

Sales associate

Recommend

CEO approval

Business outlook

Pros

High staff discount which is really nice- it’s 40%.

Cons

Toxic company culture and managers don’t know what they’re doing.

Fortnum & Mason Response

Your feedback as an employee matters to us, so thank you for taking the time to share your experience. We would also love the opportunity to discuss this feedback further with you, completely confidentially, at a time that’s most convenient for you. Please do email HR@fortnumandmason.co.uk and someone from our HR team will be in contact with you as soon as possible. Many thanks, Fortnum & Mason HR Team

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Jobs at Fortnum & Mason

Stock Controller - Heathrow (40h) T2

Customer Services Advisor - Maternity Cover

Fortnum & Mason reviews FAQs

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Good place to work - Retail Sales Consultant Fortnum & Mason Employee Review

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