Worst place I’ve ever worked in my entire life! Run away! - Member Services FoundersCard Employee Review

Working here has been a genuinely positive experience for me. The mission is something I actually believe in, and it’s nice to feel like the work matters. I’m generally surrounded by really smart, capable people who care about what they’re doing, and that pushes me to level up in a good way. The culture is very results-driven, not in a cutthroat sense, but in a lets get it done way. Plus, the office is honestly an amazing place to work from. It’s a space that feels inspiring.

If I could change one thing, it would be the way priorities sometimes shift. Things can move around quickly, and once in a while that means you’re halfway through something and the target changes. I can see both sides of it: the flexibility is part of what makes the company strong and able to jump on opportunities fast, but it can also create some whiplash for teams trying to plan and execute.

* The work itself was relatively easy and straightforward. * Members were generally pleasant to work with. * Coworkers were supportive and made the day-to-day environment enjoyable. * Good opportunity to gain experience in concierge and member services.

* Significant micromanagement and a lack of trust in employees. * Very little flexibility despite positions being salaried. Employees were expected to work a strict 9–6 schedule, and any missed time often had to be made up. For example, if a doctor's appointment caused a lunch break to run 10 minutes long, employees were expected to stay late to make up the time. * Leadership often felt disconnected from the realities of the day-to-day work. * Limited opportunities for career growth and advancement. * The company appeared focused on keeping costs low rather than investing in employees, compensation, benefits, and long-term development. * High turnover and morale challenges created instability across teams. * Decisions from leadership could be inconsistent, resulting in shifting priorities and unnecessary frustration.