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      Frankenmuth Insurance

      Engaged employer

      Frankenmuth Insurance reviews

      Customer Service Center - Customer Service Representative (CSR) Frankenmuth Insurance Employee Review

      3.0
      6 Mar 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Guidelines, Training, Work from home

      Cons

      Extreme micromanaged. Doesn't stick to job description and job duties changed after hiring in.

      avatar
      Frankenmuth Insurance Response
      3y
      Thank you for providing your honest feedback about your career experience with us. We value your input and will be sure to share it with our team.

      Explore other reviews about Frankenmuth Insurance

      5.0
      7 Feb 2026
      Senior adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Really great people. Lots of opportunities and company loyalty. Company really tries to do the right things to support staff and clients.

      Cons

      I can't think of any. First year with the company has been great!

      1
      avatar
      Frankenmuth Insurance Response
      4mo
      Thank you for taking a moment to share your experience. It’s great to hear that your first year has been so positive. We appreciate the work you do and are glad you’re here!
      1.0
      5 Dec 2025
      Claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Great pto, flex schedule, that's it

      Cons

      Overworked, all adjusters aren't licensed, workload is extremely heavy, no training for position just kinda winging it. Horrible management

      1
      avatar
      Frankenmuth Insurance Response
      6mo
      Thank you for taking the time to share your feedback. We’re sorry to hear your experience fell short of expectations, and we take your concerns seriously. Your input will be shared with our team as we continue to work on strengthening the overall employee experience.
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