I'm thankful for my job, but it's faaaar from perfect! - Tier II NOC Technician Frontier Employee Review

3.0
15 Apr 2014
Recommend
CEO approval
Business outlook

Pros

I mainly talk to field techs, and I don't have to take incoming customer calls. My job is to fix the network.

Cons

Management policies that get in the way of getting work done. Productivity is pushed to the point that the less work per ticket you do, and the more tickets you work like that, the more you are rewarded.

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5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Made really good money in this role

Cons

very unorganized, it was a new division so we figured it out along the way

2.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Few less not many some

Cons

Many numerous lots a lot

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Frontier Response
1mo
Thank you for your input. We’re sorry to hear of your negative experience. We appreciate our staff and want to make sure our employees have the tools and resources to succeed. If you’d like to share more about your experience, please reach us at FrontierCareersFeedback@ftr.com.
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